Customer Experience – Ritz Style

Great post over at 800CEOREAD Blog about a recent stay at the Ritz-Carlton Orlando. Stories like this always make me ask myself if my company does all it can to either make the customer experience flawless or make-up for it big time when it’s not. Ritz-Carlton is famous for this and not by accident. With all their locations and levels of staffing, they have managed to drill this philosophy and its practice down through the organization and everyone seems to live by it. That’s remarkable.